PATIENT JOURNEY
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Persistent symptoms impact daily life prompting a conversation with your provider.
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Understanding Insurance Pre-Authorization
After you are prescribed a biologic infusion or injection, your provider will send the referral to Pure Infusion. Our team then proceeds with insurance pre-authorization, confirming with the insurance provider that the prescribed treatment is covered under your plan and is approved for payment before the treatment occurs. This means you don’t have to submit paperwork or call insurance!
Note that approval does not guarantee full coverage. You may still be responsible for copays or coinsurance.
What Happens After Insurance
Pre-Authorization?
Once your treatment is pre-authorized by insurance, the Patient Access Coordinator (PAC) in your local clinic will call you to discuss insurance details, financial assistance options, and set up your first appointment. During that call, they will give you instructions on what you can expect during your visit. Feel free to ask any questions. That’s what they are there for!
Check In-Network Insurances
The Pure Infusion Experience
Spa-like private suites
Comfortable recliners
55-inch TV with Netflix
Drinks, snacks, meals, & more
Easy, convenient parking
Free Wi-Fi
We focus on ensuring a personalized and private infusion experience for all of our patients.
YOU DESERVE A COMFORTABLE INFUSION
When a patient enters our outpatient infusion center, they are taken to their own private suite to relax in a spa-like environment. Our suites are designed with enough room to bring a loved one or caregiver. Expect to interact with staff that listens to each patient’s unique needs and prioritizes making the experience comfortable and enjoyable.
Comfortable, spacious private suites with a spa-like atmosphere.
Frequently Asked Questions
How will infusion help my condition?
Drug infusions help people by delivering medication directly into the bloodstream, usually through an IV. This method allows the drug to work faster, more consistently, and often more effectively than pills or injections in certain situations.
Here are the main ways drug infusions help:
1. Faster and More Reliable Treatment
Because the medication goes straight into the bloodstream, it starts working quickly and avoids issues like poor absorption in the stomach or intestines.
2. Precise DosingInfusions allow healthcare providers to control the exact amount and rate of medication given, which is especially important for strong or high–risk drugs.
3. Treatment of Serious or Chronic Conditions
Infusion therapy is commonly used for conditions such as:
• Autoimmune conditions (rheumatoid arthritis, Crohn’s disease, psoriasis)
• Neurologic conditions (migraine prevention, multiple sclerosis therapies)
• Chronic inflammatory conditions requiring biologic therapy
• Cancer treatment and immunotherapy (e.g., monoclonal antibodies, immune checkpoint inhibitors)
4. Continuous or Long–Lasting Effects
Some infusions are given slowly over hours, maintaining steady drug levels in the body and improving effectiveness while reducing side effects.
5. Option When Oral Medications Aren’t Suitable
Infusions are helpful when patients:
• Can’t swallow or keep pills down
• Have digestive issues affecting absorption
• Need immediate treatment
• Require medications that would be ineffective or harmful if taken orally
6. Improved Patient Outcomes
For many conditions, infusion therapy can reduce symptoms, prevent disease progression, improve quality of life, and sometimes be life–saving.How long will my infusion take?
1. Short Infusions
• Duration: 15–30 minutes
• Examples: Select injections and brief biologic infusions
• Purpose: Fast, convenient treatments that fit easily into your day
2. Standard Infusions
• Duration: 30 minutes to 2 hours
• Examples: Many biologic medications for autoimmune diseases (like rheumatoid arthritis or Crohn’s disease)
• Purpose: To provide effective treatment at a comfortable pace with appropriate monitoring by your care team.
3. Long Infusions
• Duration: Several hours (3–8 hours or even longer)• Examples: IVIG and monoclonal antibody therapies
• Purpose: To support safe, gradual medication delivery with ongoing monitoring throughout treatmentDo I need to fast or avoid food and drinks beforehand?
Most infusion appointments in an ambulatory infusion setting do not require fasting. Patients are typically encouraged to eat normally and stay well hydrated before their visit unless their prescribing provider gives specific instructions otherwise.
• Drink water unless instructed otherwise—hydration helps reduce vein irritation.
• Eat a light meal if you tend to feel dizzy or nauseous during infusions.
• Avoid alcohol or caffeine if the infusion can cause dehydration or affect heart rate.
• Follow the exact instructions given by the infusion center—protocols vary.Will I need lab work before my infusion?
Lab work is a safety measure. It ensures the medication won’t cause harm and that your body is ready to respond effectively. In most cases, yes, lab work is often required before an infusion, but it depends on the type of medication and your health. The purpose is to make sure the infusion is safe and effective for you.
• Check organ function: Many drugs, especially chemotherapy or biologics, can affect the liver, kidneys, or blood cells.
• Assess blood counts: To make sure you have enough red blood cells, white blood cells, and platelets for safe treatment.
• Ensure safe iron or nutrient levels: For iron infusions, labs check hemoglobin, ferritin, or iron levels.
• Monitor for infections: Some medications suppress the immune system, so labs help ensure you’re not fighting an infection.Can I bring a guest with me?
Yes, you are welcome to bring a guest. Our clinics offer a comfortable environment with seating available for both patients and their guests.
What should I wear to my appointment?
1. Comfortable Clothing
• Loose, soft clothes you can sit in for 1–3 hours or longer.
• Layers (like a sweater or light jacket) in case the infusion room is cool.
2. Easy Access to Your Arm
• Short sleeves or sleeves that can be easily rolled up (most IVs are in the arm).
• Avoid tight sleeves, watches, or bracelets on the arm receiving the infusion.
3. Optional
• A scarf, blanket, or shawl if you tend to get cold.
• Minimal jewelry to avoid interference with IV placement.Should I tell the nurse if I feel unwell?
Absolutely—always tell the nurse if you feel unwell, even if it seems minor. Your safety is the top priority during an infusion.
1. Early Detection of Reactions
• Infusions can sometimes cause side effects like dizziness, nausea, itching, rash, shortness of breath, or swelling.
• Reporting symptoms early allows the nurse to stop or slow the infusion and prevent serious complications.
2. Personalized Care• Nurses can give medications to relieve discomfort (like anti–nausea or antihistamines).
• They can adjust the IV flow or take other measures to keep you safe.
3. Peace of Mind
• Even if it’s something small—like feeling lightheaded or anxious—telling the nurse helps you stay comfortable and confident.Can I move around or go to the restroom during treatment?
Yes, you can usually move around and go to the restroom during treatment, but there are a few things to keep in mind:
1. Ask the Nurse First
• Let the nurse know if you need to leave your chair.
• Some infusions require the IV to stay in place, so the nurse may guide you on how to walk safely.
2. Move Carefully
• Stand up slowly to avoid dizziness or lightheadedness, especially if the infusion is long or you’re feeling tired.
• Hold onto the IV pole if the line is still connected.
3. During Certain Infusions
• Some medications are very sensitive to flow interruptions, so the nurse may advise staying seated most of the time.
• If the infusion is running through a pump or central line, you may need extra caution when moving.
4. Comfort Tips
• Keep water or snacks nearby (if allowed).
• Bring entertainment like your phone, book, or tablet for the time you’re seated.What amenities are available in the infusion suite?
Our infusion suite offers a comfortable recliner, tv access, blankets, snacks, and drinks for patient comfort. For treatments lasting 2½ hours or longer during lunch hours, patients can also order a meal (up to $20) through UberEats with a meal voucher.
What symptoms should prompt me to call the clinic after I leave?
Call the Clinic Immediately If You Experience:
- Allergic or infusion reactions
- Rash, hives, itching
- Swelling of face, lips, tongue, or throat
- Shortness of breath, wheezing, or trouble breathing
- Dizziness or fainting
- Signs of infection
- Fever or chills
- Redness, swelling, or pain at the IV site
- Unusual fatigue or body aches
- Unusual bleeding or bruising
- Easy bruising
- Nosebleeds or bleeding gums
- Blood in urine or stool
- Severe or persistent side effects
- Nausea or vomiting that doesn’t improve
- Severe headache or confusion
- Chest pain or irregular heartbeat
If I have a reaction, how is that handled?
If you have a reaction during an infusion, the infusion team is trained to handle it immediately and safely. Here’s what typically happens:
1. Immediate Response
• Call button is provided for easy access to patients in their private suite for assistance.
• The nurse will stop or slow the infusion right away.
• They will assess your symptoms, check your vitals, and make sure your airway, breathing, and circulation are stable.2. Medications or Interventions
• Depending on the reaction, the nurse may give:- Antihistamines for itching or rash
- Steroids for inflammation
- Epinephrine for severe allergic reactions
- Oxygen or IV fluids if needed
3. Monitoring
• You’ll be closely monitored until the reaction resolves.
• Vital signs (blood pressure, heart rate, oxygen levels) may be checked frequently.
• The infusion may be resumed at a slower rate once it’s safe, or it may be stopped entirely.
4. Documentation & Follow–Up
• The reaction is documented in your medical record.
• The clinic may provide instructions for at–home monitoring.
• Your provider may adjust future infusion schedules, pre–medications, or dosing to prevent recurrence.Will I feel tired after my infusion?
Yes, feeling tired after an infusion is common, but it depends on the type of medication, the dose, and your overall health.
Here’s what to expect:
Why You Might Feel Tired
1. Medication effects: Some drugs, like chemotherapy or biologics, can cause fatigue as your body reacts.
2. Immune system response: Infusions that affect the immune system may leave you feeling drained.
3. Stress and sitting still: Even the process of being at the clinic for 1–3+ hours can be tiring.4. Fluid shifts or iron infusions: Changes in blood volume or nutrients can cause temporary low energy.
Typical Duration
• Fatigue may be mild and short–lived, lasting a few hours after treatment.
• Some patients feel tired for a day or two, especially after longer or stronger infusions.
Tips to Manage Fatigue
• Rest afterward: Light activity is fine, but listen to your body.
• Stay hydrated: Drink water before, during, and after the infusion.
• Eat a balanced meal or snack: Helps maintain energy.
• Plan your day: Avoid scheduling strenuous activities immediately after the infusion.Can I drive myself home?
Whether you can drive yourself home after an infusion depends on the type of medication and how you feel. Patients are usually safe to drive if they feel alert and stable. Make sure you aren’t feeling dizzy, lightheaded, or fatigued before getting behind the wheel.
Is there anything I can do to make the experience easier?
1. Dress Comfortably
• Wear loose, short–sleeved clothing or sleeves that can easily roll up for IV access.
• Bring a sweater or blanket in case the room is cool.
• Comfortable shoes help if you’ll need to walk or stand.
2. Bring Comfort Items
• Entertainment: phone, tablet, book, or headphones.
• Water and light snacks (if allowed).
• Pillow or small cushion for added comfort.
3. Plan Your Day
• Schedule around meals if the infusion is long.
• Arrange a ride if there’s any chance you might feel tired or sedated afterward.
• Avoid scheduling strenuous activities immediately after the infusion.
4. Stay Hydrated and Nourished
• Drink water before and after your infusion.
• Eat a light meal or snack if allowed, to prevent dizziness or fatigue.
5. Communicate with Staff
• Tell your nurse how you’re feeling before, during, and after the infusion.
• Ask for extra pillows, blankets, or anything that makes you more comfortable.
• Speak up about any side effects—early intervention makes things easier to manage.6. Bring Support
• A friend or family member can provide emotional support or help with transportation.
7. Relaxation Techniques
• Deep breathing, meditation apps, or calming music can help reduce anxiety and make the time pass quickly.
Have additional questions?
If you have more questions, please contact your Patient Access Coordinator (PAC) located in your local clinic.
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